Terms and Conditions
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Welcome to Trove Security Limited. These Terms and Conditions outline the rules and regulations for the use of our services. By accessing or using our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
1. Definitions
- "Company," "we," "us," or "our"** refers to Trove Security LTD, based in London, UK.
- "Client," "you," or "your"** refers to the individual or entity that engages our services.
- "Services" refers to all close protection and security services provided by the Company.
2. Services Offered
We provide a range of close protection services including, but not limited to:
- Close Protection Security
- Chauffeur Security
- Residential Security
- Luxury / Supercar Hire
- Assest Protection
- Event Security
3. Engagement Terms
- Booking: All services must be booked in advance. A detailed service agreement will be provided upon booking confirmation.
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- Payment: Full payment is required before the commencement of services unless otherwise agreed. Payment methods accepted include BAC, Card Payments Via Stripe and Paypal.
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- Cancellation Policy: Cancellations must be made 48 hours before the agreed start date in advance to avoid a cancellation fees.
​​1.1 Any cancellation within 6 hours of booking start time will incur full 100% fee of job value.
1.2 Any cancellation within 48 hours of booking start time will incur a 50% fee until 6 hours prior to job commencement where clause 1.1 will apply.
1.3 Any cancellation with over 48 hours notice will not incur any fee and a full refund will be issued.
4. Client Responsibilities
- You agree to provide all necessary information regarding the nature of the services required.
- You are responsible for ensuring that all guests or individuals receiving services comply with any instructions provided by our personnel.
5. Liability
- The Company will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Our liability for any direct damages will be limited to the total fees paid by you for the services.
6. Confidentiality
We respect your privacy and are committed to protecting your personal information. We will not disclose any confidential information to third parties without your consent, except as required by law.
7. Force Majeure
The Company shall not be liable for any failure to perform its obligations under these Terms and Conditions if such failure arises from any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, or governmental action.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of the services after any changes constitutes acceptance of the new terms.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Trove Security Limited
45 Albemarle Street, Mayfair
London, W1S 4JL
0203 6407 488
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Last Updated: (28/10/2024)
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